CHANGED YOUR MIND…NO PROBLEM
If you’ve had a change of mind or are not totally satisfied with the product you have purchased, you may return it to us within 30 days of date of purchase.
Please ensure that the item(s) being returned is/are in the original condition as when purchased. That is, the item(s) are unused and unworn, with all the original labels and packaging.
PLEASE NOTE: A re-stocking & administration charge of 7% of the value of the item(s) being returned will be deducted from the refund.
Exchanges or Refunds will only be given within this 30 days period.
BESPOKE OR EMBROIDERED & PRINTED ITEMS
If items you have purchased have been specially made for you or have a personalised embroidery or print on them, it is VERY IMPORTANT that you check the size and other aspects of the item carefully. Refunds will not be given once specially made items have been completed, embroidered or printed.
If you are not sure on garment sizes, we would strongly recommend you to visit us at the shop, where we will be delighted to help you to make sure you pick the correct size.
Stock is constantly checked to ensure it is of satisfactory quality and it is as described, as well as being fit for purpose.
If you feel the item(s) purchased do not meet this criteria, you then have 30 days to return any item(s). Once the returned item(s) have been received by us, we will examine them before authorising an exchange or refund.
It may be necessary to consult the manufacturer in certain cases to clarify if the item(s) has/have a manufacturing fault. We therefore reserve the right to return the item(s) to the manufacturer for their remarks. This can unfortunately add extra time to the process, but rest assured we will try our best to make this process as efficient as possible.
Once a decision is reached, we will inform you of the outcome. If the item(s) qualify for an exchange or refund, this will be issued immediately.
Please make sure that you send with your item(s), a copy of your purchase receipt together with a letter outlining the reason for the return and if an exchange or refund is required.
PLEASE NOTE: If the requested paperwork is not received with your return. The exchange or refund of your item(s) will be delayed or not processed.
Please be aware that due to Health and Safety reasons, we cannot inspect and process any goods that are returned in a soiled condition.
ALL item(s) being returned MUST be in a washed and clean condition.
YOU CAN RETURN ITEMS IN PERSON AT THE SHOP OR BY MAIL
Items can be taken to or posted to:
The Returns Department
98 Bramhall Lane
PLEASE NOTE: We would recommend that you use some form of ‘tracked’, ‘Signed For’ or ‘Registered’ delivery method for any items you are sending back to us.
This way, your parcel, if lost in transit can be claimed for by you, from the carrier you used.
Davensport Ltd will not accept responsibility if the items are lost or damaged.
Your statutory rights are not affected by this returns policy.